Dashboard feels cluttered — fresh UI pass?
Compared to competitors the dashboard feels a bit 2023. Nav is dense, card spacing is tight, some buttons fight each other. Not complaining — the product works — but when I'm showing it to my team it doesn't scream "premium". Any plans for a design refresh?
Exported social videos look blurry
Exporting a vertical video from the Studio for Instagram Stories — the result is noticeably lower resolution than the source. Looks fine at 720p but anything I render at 1080 comes out soft. Is this a compression setting? Browser thing? Works on Chrome on my desktop, fails on Safari.
Import scraping is too slow — 20s+ per platform
Not a blocker but worth flagging — when I kick off a bulk import (G2 + Trustpilot + Capterra in one go) it takes 60-90 seconds before I see anything. Feels like it's sequential, not parallel.
Add captcha on signup — we're getting bot spam
In the last week we saw ~20 signups from obvious bots (gibberish names, +1 testimonials with nonsense bodies). Please add captcha on both the signup form and the public collect forms.
Video recorded on iPhone saves but will not play
Recorded a testimonial on Safari on my iPhone. It appeared in the dashboard but plays nothing and shows 0:00. Works on Chrome on my laptop.
Spin-the-wheel win/lose outcome is confusing customers
We're using the wheel at checkout. Two complaints from customers: 1. They win a prize but the thank-you email doesn't include the prize details — they forget what they won. 2. The animation ends and nothing happens if they didn't win; they think the form is broken. Clearer "you won X" / "thanks for playing" states would fix both.
Importing the same business twice creates duplicates
Ran the Google import again to pick up new reviews and ended up with two copies of everything on the wall. Had to delete them by hand.
My collection form does not let anyone submit anything
Set up a form, sent it to two clients, both said there was nowhere to actually record or type. They got to the end and it just would not submit.
Auto-import shows nothing after connecting a source
Connected Google reviews, waited, nothing appeared. Assumed it was broken and gave up. Turns out it only runs on a schedule? That should be obvious, or it should just run straight away.